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Hampshire Cricket Launch Brand New App

Hampshire Cricket and the Ageas Bowl are delighted to announce the launch of a brand new app, built in partnership with InCrowd.

The app, free for fans to download and available across both iOS and Android devices, will create a unique matchday experience for all spectators whilst further improving the engagement of cricket fans both inside and outside the Ageas Bowl. The app further demonstrates the Club’s commitment to innovation and is a part of the digital transformation process to develop a fully-connected stadium following last year’s introduction of giant Samsung LED screens and leading Wi-Fi technology.

Paperless ticketing is a key component of the app’s functionality with fans able to access tickets for matches at the Ageas Bowl and gain admission using their device via the app. Thanks to the newly developed mobile ticket wallet technology from InCrowd, fans will also have the ability to securely forward digital tickets to friends and family across operating systems, supporting the venue’s fight against ticket touts and improving entrance times.

The app will also feature an interactive wayfinding map, with those attending the Ageas Bowl on a matchday able to use the navigation tools to find amenities, activations and other locations. Fans both in the ground and at home will also be able to enjoy live streaming and video highlights of all non-televised Hampshire matches at the Ageas Bowl with exclusive content and behind-the-scenes content also hosted on the platform.

“We’re proud of the Ageas Bowl’s history of being at the cutting-edge of innovation in cricket and the launch of the Hampshire Cricket App is the latest example of this. The App has been developed with our fans firmly in mind and after seeing record-breaking customer and matchday experience scores and feedback in 2018, we’re confident the App will see Hampshire fans and Ageas Bowl attendees enjoy even more memorable experiences this summer” says David Mann, The Ageas Bowl Chief Executive.

InCrowd CEO Aidan Cooney says: “We are delighted that Hampshire Cricket is putting the fan first and has implemented InCrowd technology including the native ticket wallet to deliver an efficient and stress-free match day experience. At InCrowd, all our research and development is driven by fan feedback and we are looking forward to working with the club to really deliver on the promise of a better fan experience.”

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Leeds United FC focus on fan engagement with their official app built by InCrowd

Leeds United FC are continuing their focus on fan engagement with the ongoing success of their official LUTV mobile app in partnership with InCrowd, available to download on the Apple Store and the Google Play Store.

LUFC fans have access to a new two-way channel between themselves and and the club. The Official LUTV mobile app enables fans to engage with a host of different features no matter where they are.

Fan features include:

  • Full LUTV including highlights, interviews, features and more. Subscriptions are available to be purchased here.
  • Once logged in, UK subscribers will be able to access live audio commentary, while international users can watch the full match.
  • All the latest news & breaking news supported by the InCrowd push notification system.
  • A full 2017/18 campaign fixtures & results list.
  • Live league tables.
  • Official player & club Twitter account feeds .
  • Integrates official club social media accounts.
  • Access to ticket purchasing and merchandise.

“From a media perspective, providing content to our fans was one of our biggest challenges. However, this has been a smooth process as a result of the perfect cooperation between Leeds United FC and InCrowd.” Emanuele Montoneri, Head of Media at Leeds United FC.

What does this mean for the club?

The LUTV app currently holds a 4.5/5 rating across both the Apple and Google Play app stores. Furthermore, the app has over 170 five-star reviews. From the point of view of the club, Leeds United will now be able to:

  • Segment, target and send personalised messages to their fans using the powerful InCrowd push notification system.
  • Collect, grow and utilise rich behavioural and location based fan data.
  • Market new sponsorship inventory to existing and future commercial partners.
  • Showcase official club content on a much improved digital platform to fans around the world.

“We are extremely proud to be in partnership with one of the most prestigious football clubs in the UK. This new venture with LUFC means InCrowd now work with over 20 rights holders across four sports.’ Aidan Cooney, CEO of InCrowd.

Please check InCrowd’s and Leeds United’s Twitter feeds twitter.com/InCrowd_Sports and twitter.com/lufc for news of further updates to the official Leeds United app or get in touch via Enquiries@incrowdsports.com

About InCrowd

InCrowd provide a fan engagement & sponsorship activation platform. Our understanding of the avid and emotional mindset of a fan is combined with in-depth data analysis and ground-breaking digital technology to offer rights holders and brands a unique opportunity to reach out to sports fans in the moments that really matter. Many of the world‘s top rights holders & brands use InCrowd’s fan marketing platform to collect more fan data, sell more tickets and increase sponsorship revenue. We also help sponsors connect with new customers and convert fan interaction into revenue & advocacy. Find out more – www.incrowdsports.com

 

How Sport Sponsorship can Develop more Valuable Digital Rights

In 2015, the UK became the first country in the world where digital took over 50% of total ad spend (emarketer), greater than the combined efforts of TV, print, outdoor and radio. However, this is not the case in sport sponsorship where digital benefits are often a footnote to a rights schedule.

Advertisers are accustomed to the benefits of digital – it is targeted, flexible, trackable and quick to activate. If sport sponsorship could mix these advantages with the natural passion a fan has for a club or league then the value of sponsorship rights could be dramatically increased.

The next five years are going to be an interesting time for sponsorship and it is essential that rights holders not only retain their digital assets but nurture these too. Without embracing and investing in technology, clubs risk becoming less relevant to their fans and losing touch with an ever changing commercial landscape.

Here are four examples of how digital rights can improve sponsorship:

Product Launches

LaunchCurrently sport sponsorship does not lend itself to short term campaigns. It takes a long time to sell and is difficult to activate, usually involving experienced agencies at no small expense.

Take a product like a new Hollywood film; the marketing team behind the film’s release will not want to be tied into a 3-5 year period of spend which is common for sport sponsorship. Rights holders should instead offer a digital package that enables a concentrated two month campaign rather than ignoring these substantial marketing budgets.

Targeted Advertising

Targeted MarketingAll brands understand their customer demographic. When sponsoring a sports club or event there is often a large amount of ‘waste’. If, for example, a financial services company is looking to target consumers aged over 35, with a household income of £X and live in a specific location then this might only make up 10% of a club’s fan base.

A sports club with well-established digital rights and could take a lower rights fee and enable the financial services company to target the 10% of the fan base that they are interested in. This then frees up the remaining 90% of fans for a different company to target.

Direct Engagement

DirectOne of the fantastic things about sport is how willing fans are to interact with their favourite team or event. Vitality, a life insurance company, use sponsorship to encourage fans to calculate their “Vitality Health Age”. Whilst fans are unlikely to directly download an insurance app or visit an insurance website, if the Vitality Health Age Calculator is integrated into the England Cricket app then these fans are able to interact with an insurance company in a digital environment that they enjoy being on.

Local Affiliations

Local StadiumThere are many companies local to a sports team who would like an affiliation with the team beyond the level a hospitality package can get them but without the marketing budgets of pan UK brands. A local car dealership for example could have a dedicated section of a club’s official app for their clients and employees. The dealership would generate value through pointing their clients to sponsored content in the app but would not need to access the wider fan base.

Currently these local sponsors take some signage around the pitch which reduces the value for bigger sponsors as well as creating a more cluttered commercial environment. A digital approach would provide these companies with the advertising they need but without affecting bigger sponsorship rights.

It is a simple fact that we are consuming ever more digital media, particularly on mobile where in the UK we spend two hours on our smartphones every day (Ofcom). As a result, digital media can and should be an integral part of every live sport event and we are starting to see a shift in sport sponsorship to cater for this demand. Clubs, events and other sports rights holders will enjoy greater revenues from these sponsorship rights in the five years.

 

Making the most of a mobile moment

Advertising is a dynamic industry; that much is a fact. If you are in need to evidence, any number of sources will show you how budget spend has moved from area to area and how it is projected to continue to do so.

Advertising evolves to follow the consumers, who are remarkably fickle in how and when they expect to be communicated with. Timing, whilst always important, has never been more crucial; and this is due at least in part to the rise of mobile connectivity: Because instant became possible, it became expected with the immediacy and locational transferability of a smartphone altering the way in which consumers can respond to marketing messages.

It doesn’t necessarily mean that they will.

 

Digital marketing messages can be exceptionally well targeted; that much is undeniable. On lines of demographics, interests, and purchase history it is possible to target the most relevant people; but are you targeting those people at the time they are best hit? In all likelihood, probably not.

Timing is essential. But that presents its own set of challenges; many of them logistical. The chart below demonstrates this fantastically well; and it would also be interesting to know the style, form, quality, and consistency of moment-responses generated in such short timeframes.

Moment Marketing 1

Credit: eMarketer

However, producing great content at the right time can be – and has been – done exceptionally well as the two examples below demonstrate. They also demonstrate why 67% of digital marketers in the UK expect to increase their spend on moment marketing in 2016.

Mobile Marketing 2

One of the most famous example of moment marketing. The lights go out at Superbowl XLVII and OREO produced this Tweet in around 10 minutes, before the lights came back on. It was retweeted 10,000 times within the first hour.

Mobile marketing 3AFC Bournemouth all but guarantee promotion to the Premier League in their penultimate match of the 2014/15 Championship season. Their goal difference makes them near impossible to catch and they celebrate accordingly; with Charlton their last fixture of the season.

These examples both had the moment created for them, and they acted on it, but wouldn’t advertising, or digital content, be easier if you knew what the moment was going to be? Or even better: What if you could create the moment?

Within direct advertising, it will be difficult to create that moment. However, great sponsorship activations create great moments and what’s more, they create them at a scheduled time. This is a move away from the immediacy of moment marketing, to right-moment marketing.

Thanks to mobile connectivity, anywhere can be the right place and if you can get the right content at the right time, it can go a long way.

 

InCrowd at the 2015 Rugby Expo

InCrowd will be present at the Rugby Expo from November 26th – 27th on stand A6. We will be on hand to discuss our club apps, sponsorship opportunities and to explain our award winning stadium connectivity solution.

We will also be running our mobile game competition; ‘Handoff Challenge’ where you will be able to test your skills against some rugby legends. The top scorer across the two days will be awarded an iPad.

So feel free to come and say hello and take part!